COVID-19 UPDATE Elegant Tables for Work and Home

Shipping Policy

Welcome to CanadaTables, your trusted source for handcrafted tables made in Canada. We understand how important clear and reliable shipping is to your online shopping experience, and we are committed to providing transparent information regarding delivery rates, timelines, and processes.


Pickup Policy

All orders placed on www.canadatables.ca can be picked up from our workshop at:

7250 Keele St, Entrance F or M, Unit 166, Concord, ON L4K 1Z8, Canada

Please note that pickup is available only after you receive confirmation that your order is ready. Confirmation will be sent to your email.


Shipping Rates (CanadaTables Transportation)

We offer shipping through trusted carriers (e.g., Canada Post, UPS) and our own local delivery service, ensuring fast and secure transportation of your furniture.

Delivery rates via CanadaTables transport (calculated from our address):

  • Within 10 km — $100 CAD

  • Within 20 km — $150 CAD

  • Within 30 km — $200 CAD

  • Within 40 km — $250 CAD

  • Up to 160 km — $300 CAD

For custom deliveries beyond these ranges, please contact us for a personalized quote.


Delivery Timeframes

All tables listed on our website are located in Canada and typically ready for prompt shipping.

  • Handling Time: 3 Business Days (Mon–Fri)

  • Transit Time: 1–2 Business Days (Mon–Fri)

  • Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time

Should there be any unexpected delays or stock-related issues, we will reach out to you immediately with updated delivery information.


Delivery Terms

We provide doorstep delivery, leaving the table within 3 meters of your entrance. Our staff does not carry items inside your premises unless pre-arranged. If you require indoor delivery, please contact us in advance to check availability and additional costs.


Delivery Process

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. This allows you to monitor your order status until it arrives.

Delivery timelines may vary based on your location and the courier’s schedule. We will always aim to give the most accurate delivery estimates.


Tracking Information

As soon as your order is processed and shipped, we will email you a tracking number. You can use this number to track your shipment through our delivery partner’s system.


Damages and Shortages

We work with insured, reliable logistics partners to deliver every order safely. However, it is your responsibility to inspect the items upon delivery before signing any documents.

If damage is discovered:

  • Note it on the delivery form immediately

  • Include a clear description of the issue

  • Take photos if possible and contact us right away

Signing delivery without inspection waives your right to file claims for damages. Please note: while we assist with claim processing, CanadaTables is not liable for carrier delivery delays or damage caused during transportation.


International Shipping

At this time, CanadaTables ships only within Canada. We are exploring international shipping options in the future to reach more customers worldwide.


Change of Delivery Address

Need to update your shipping address after placing an order? Contact us immediately. Address changes may not be possible once the order has shipped, depending on the delivery stage.


Questions?

If you have any questions about our shipping policy, pricing, or delivery options, please contact our team. We’re here to help.

CanadaTables
📞 Phone: +1 (647) 706-4321
📧 Email: sales@realwood.ca
📍 Address: 7250 Keele St, Entrance F or M, Unit 166, Concord, ON L4K 1Z8, Canada

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